Product Manager, Enterprise - Remote

Overview

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - removing unnecessary costs and creating a smoother, more fan-friendly experience.

In Short

• Own portions of the foundational ticketing domain, serving as the primary product owner and go-to contact for enterprise tooling and workflows.
• Manage day-to-day operations, including client escalations, feature requests, and enterprise prioritization.
• Lead core product processes: backlog grooming, sprint readiness, story writing, acceptance criteria, and workflow optimization.
• Collaborate closely with engineering and design to refine requirements, remove blockers, and ensure seamless delivery.
• Partner with the broader product team to align on roadmap and strategy.
• Communicate priorities and status of client-facing requests to go-to-market stakeholders.
• Partner with engineers to identify, scope, and test AI-powered opportunities that enhance the customer and fan experience.
• Define success metrics, gather feedback, and iterate on AI-driven features.

Requirements

• 3+ years of experience in product management or related field.
• Experience building white-label solutions or configurable enterprise tools.
• Ability to translate complex business operations into intuitive and scalable solutions that balance flexibility with operator usability.
• Strong systems thinking: designing data models, frameworks, workflows, and extensible architectures.
• Collaborative, low-ego, high-accountability mindset with a bias for action.
• Familiarity with AI/ML models and their real-world business applications.

Benefits

• Remote-first.
• Competitive salary and equity.
• Flex PTO policy.
• 401(k).
• Generous medical, dental and vision plans.
• 16 weeks paid parental leave for primary and secondary caregivers.
• $1,000 reimbursement for work-from-home tech setup.
• $1,000 annual stipend for learning & development.
• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel.