Product Manager, Consumer - Remote

Overview

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - removing unnecessary costs and creating a smoother, more fan-friendly experience.

In Short

• Own the martech domain, serving as the primary product owner and point of contact for attribution and analytics tools.
• Develop fan-facing web and app features related to ticketing and content.
• Support day-to-day operations, including client escalations and feature requests.
• Lead core product processes: backlog grooming and sprint readiness.
• Collaborate with engineering, design, and customer success teams.
• Manage third-party API integrations end-to-end.
• Explore AI-powered opportunities to enhance marketing performance.
• Define success metrics and iterate on AI-driven features.

Requirements

• 3+ years of experience in product management or related field.
• Experience with ecommerce and managing complex roadmaps.
• Fluency with AI tools and a curiosity for experimentation.
• Experience owning client relationships.
• Martech expertise in platforms like CRM and analytics tools.
• Understanding of cross-channel attribution challenges.
• Knowledge of customer retention strategies and lifecycle campaigns.

Benefits

• Remote-first work environment.
• Competitive salary and equity.
• Flex PTO policy.
• 401(k) plan.
• Generous medical, dental, and vision plans.
• 16 weeks paid parental leave.
• $1,000 reimbursement for work-from-home tech setup.
• $1,000 annual stipend for learning & development.
• Company-paid sustainability subscription.