Field Service Engineer - West Japan (ICP-MS, OES) - Remote

Overview

The Field Service Engineer will support customers through on-site activities including installation, maintenance, and repair of multi-vendor systems solutions, ensuring optimal performance and customer satisfaction.

In Short

• Responsible for on-site installation and maintenance of systems solutions.
• Diagnoses and resolves product performance issues.
• Ensures customer satisfaction through preventive maintenance advice.
• Collaborates with internal teams for customer solutions.
• May provide technical training and seminars.
• Requires consent for customer/vendor credentialing.
• Full-time position with occasional travel required.
• Work location and pay depend on various factors.
• Equal opportunity employer.
• Dynamic and inclusive workplace culture.

Requirements

• Bachelor's or Master's Degree or equivalent.
• Minimal to no prior relevant work experience required.
• Post-graduate certification may be necessary.
• Must meet customer health and safety requirements.
• Ability to calibrate equipment on-site for large volume customers.
• May require knowledge of third-party products.
• Experience in technical support and troubleshooting.
• Strong communication skills for customer interaction.
• Willingness to participate in training.
• Must adhere to company policies and procedures.

Benefits

• Competitive salary based on location and experience.
• Comprehensive benefits package.
• Opportunities for professional development.
• Collaborative and innovative work environment.
• Commitment to diversity and inclusivity.
• Access to advanced technology and resources.
• Support for work-life balance.
• Global reach with local support.
• Employee wellness programs.
• Engagement in meaningful scientific work.