Field Service Engineer I - Remote

Overview

Under remote supervision, ASP’s Field Service Engineer I provides high-quality customer service solutions. This includes installing, validating, maintaining, and repairing ASP systems, as well as supporting lifecycle management activities. You’ll partner with sales and clinical education teams to deliver impactful business solutions while enhancing customer satisfaction. This role offers professional growth opportunities and the chance to work with industry-leading technology.

In Short

• Collaborate with sales and clinical education teams to deliver customer-focused business solutions that drive loyalty and sustain ASP’s install base.
• Perform installation, operation, preventive maintenance, and repair of ASP systems in the assigned territory.
• Manage all responsibilities of primary territory, including compliance and documentation requirements.
• Partner with leadership, customers, and scheduling teams to coordinate all aspects of technical service work.
• Troubleshoot and resolve technical issues, providing guidance to customers, including hospital biomedical engineers.
• Ensure timely documentation of service activities, preventive maintenance, and equipment performance.
• Proactively manage inventory and complete audits to ensure proper usage of parts and tools.
• Support beta site installations and provide feedback for continuous improvement.
• Participate in on-call rotations, including weekend coverage (rotating schedule).

Requirements

• 3+ years of experience in a field service, biomedical engineering, or related technical role.
• Associate degree in electronics, biomedical engineering, or a related field.
• Demonstrated excellence in customer service and technical problem-solving.
• Proficiency in basic computer programs (Word, Excel) and familiarity with service management systems.
• Knowledge of inventory management practices.
• Knowledge of calibrated tools.
• Strong communication, time management, and teamwork skills.
• Ability to travel within the assigned territory.
• Able to lift 80 pounds to a height of 4 feet; operate company vehicle; sitting/driving for long periods of time; excessive standing, bending, and stooping.
• Some air travel for meetings, training, and regional service coverage as required.

Benefits

• Professional growth opportunities.
• Chance to work with industry-leading technology.