Regional Customer Success Manager EMEA - Maternity Cover - Remote

Overview

The Regional Customer Success Manager for EMEA will drive customer experience and support a team across multiple regions, focusing on account management and retention strategies.

In Short

• Lead the Customer Success team and develop regional strategies.
• Manage a book of brand accounts while mentoring the EMEA team.
• Ensure high customer satisfaction and improve NPS scores.
• Onboard and develop relationships with high-value accounts.
• Handle client escalations and resolve complex issues.
• Expand revenue through cross-sell and upsell opportunities.
• Train and manage team members' performance.
• Contribute to global team meetings with insights.
• Collaborate with Sales and Marketing for seamless client experience.
• Advocate for client needs with senior leadership.

Requirements

• Fluent in French (Business-level proficiency).
• Bachelor’s degree required.
• 7+ years managing accounts or business ownership experience.
• 5+ years in SaaS, B2B, or tech preferred.
• 5+ years of team management experience across regions.
• Strong negotiation and sales skills.
• Experience in cross-functional collaboration.

Benefits

• Private Medical Insurance & Dental Cash Back Plan.
• 4% Employer Pension Contribution.
• Employer Assistance Programme.
• Monthly work-from-home allowance.