Regional Customer Success Manager, EMEA - Maternity Cover - Remote

Overview

The Regional Customer Success Manager for EMEA will lead the Customer Success team, developing strategies and processes for the region while managing a book of brand accounts and mentoring team members.

In Short

• Lead the Customer Success team in EMEA.
• Manage personal accounts while mentoring the team.
• Develop strategies to meet KPIs for retention and upselling.
• Onboard and train high-value accounts.
• Handle escalations and resolve issues.
• Expand revenue through cross-sell and upsell opportunities.
• Train and manage team performance.
• Contribute to global team meetings.
• Collaborate with Sales and Marketing for client experience.
• Advocate for regional client needs with senior leadership.

Requirements

• French Speaking (Business-level proficiency).
• Bachelor’s degree (desirable).
• 7+ years of account management experience.
• 5+ years in SaaS, B2B, or Account Management.
• Experience in fashion or creative industries preferred.
• Experience managing teams across regions.
• Strong negotiation and sales skills.
• Experience with cross-functional teams.

Benefits

• Private Medical Insurance & Dental Cash Back Plan.
• 4% Employer Pension Contribution.
• Employer Assistance Programme.
• Monthly work-from-home allowance.