Remote Customer Service Representative (Portuguese/English)

Overview

This role offers an opportunity for a Customer Service Specialist fluent in Portuguese to support a global product in a hybrid work environment, balancing both remote and office responsibilities.

In Short

• Provide high-quality technical and customer service support via phone, email, and chat in Portuguese and English.
• Investigate and resolve product-related issues.
• Communicate complex information clearly to clients with varying technical expertise.
• Maintain excellent quality and compliance in customer interactions and data records.
• Assist the team in identifying problem trends and suggesting process improvements.
• Handle dissatisfied customer situations professionally.
• Act as the main point of contact for customers using a well-established consumer product.
• Work in a dynamic international environment.
• Measure success by the ability to solve problems quickly and efficiently.
• Contribute to a positive customer experience with a personal and friendly touch.

Requirements

• Fluency in Portuguese and English.
• Experience in customer service or technical support.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work in a hybrid format.
• Professional attitude when dealing with customer issues.
• Flexibility to work in an international environment.
• Capability to maintain quality standards in customer interactions.
• Willingness to support the team in process improvements.

Benefits

• Opportunity to work in a dynamic international team.
• Professional growth opportunities.
• Flexible working hours.
• Supportive work environment.
• Access to training and development resources.