Customer Service Representative - (Portuguese/English) - Remote

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users, focusing on providing excellent customer service to its users.

In Short

• Work for a leading global blockchain ecosystem.
• Provide customer support via ticketing system and live chat.
• Handle customer queries and complaints.
• Assist with identification approval processes.
• Support users in both Portuguese and English.
• Ensure fast response times and accurate information.
• Be part of a client-facing business.
• Contribute to user satisfaction and support quality.
• Work in a dynamic and fast-paced environment.
• Join a team trusted by over 230 million people.

Requirements

• Proficiency in Portuguese and English.
• Experience in customer support is a plus.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Familiarity with ticketing systems is advantageous.
• Problem-solving skills.
• Attention to detail.
• Ability to handle customer complaints effectively.
• Team player mentality.
• Willingness to learn about cryptocurrency and blockchain.

Benefits

• Work in a leading company in the cryptocurrency space.
• Opportunity to grow in a dynamic industry.
• Collaborate with a diverse team.
• Gain experience in customer service for a global platform.
• Access to training and development resources.
• Be part of a mission to improve financial access worldwide.
• Flexible working environment.
• Competitive compensation package.
• Work with cutting-edge technology.
• Contribute to a user-centric platform.