Customer Service Representative - (Portuguese/English) - Remote

Overview

Binance is looking for an experienced Customer Service Representative to set up and expand our customer support operations team, ensuring exceptional service standards and high customer satisfaction.

In Short

• Set up and expand customer support operations team.
• Provide support via live chat.
• Handle customer queries and complaints.
• Assist with identification approval process.
• Ensure fast response time and accurate information.
• Gather customer feedback.
• Advocate for customers when necessary.
• Problem-solving and troubleshooting.
• Maintain high customer satisfaction.
• Deliver excellent quality service.

Requirements

• Experience in customer service.
• Strong communication skills.
• Empathy and tolerance.
• Ability to troubleshoot issues.
• Problem-solving skills.
• Ability to gather and relay customer feedback.
• Confidence in handling customer inquiries.
• Ability to work in a fast-paced environment.
• Genuine desire to help customers.
• Experience in the cryptocurrency industry is a plus.

Benefits

• Opportunity to work in a leading blockchain ecosystem.
• Be part of a global team.
• Competitive salary and benefits.
• Professional development opportunities.
• Dynamic work environment.
• Access to industry-leading resources.
• Work with a diverse team.
• Contribute to improving financial access worldwide.
• Engage with a large user base.
• Participate in innovative projects.