Croatian & English Customer Support Agent – Travel Booking - Remote

Overview

Join an international travel booking support team as a Croatian & English Customer Support Agent, helping customers plan their travel experiences.

In Short

• Handle inbound customer inquiries via phone, email, and chat.
• Assist customers with reservations, modifications, and cancellations.
• Provide accurate information about services and policies.
• Troubleshoot booking issues and offer solutions.
• Ensure high customer satisfaction through professional communication.
• Document all interactions in internal systems.
• Escalate complex cases as necessary.
• Work rotating shifts between 08:00 and 19:00, Monday to Sunday.
• Possibility to work remotely after 9 weeks based on performance.
• Competitive salary and career development opportunities.

Requirements

• Native or fluent Croatian and fluent English.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and confidence using multiple systems.
• Previous experience in customer support or travel is a plus.

Benefits

• Competitive salary: €1,200 gross/month.
• Paid training and full onboarding.
• International and multicultural work environment.
• Career development opportunities.
• Relocation support may be provided.