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Croatian & English Customer Support Agent – Travel Booking - Remote

Posted 2 hours ago
Customer Service
Full Time
Greece
1200EUR/month

Overview

Join an international travel booking support team as a Croatian & English Customer Support Agent, helping customers plan their travel experiences.

In Short

  • Handle inbound customer inquiries via phone, email, and chat.
  • Assist customers with reservations, modifications, and cancellations.
  • Provide accurate information about services and policies.
  • Troubleshoot booking issues and offer solutions.
  • Ensure high customer satisfaction through professional communication.
  • Document all interactions in internal systems.
  • Escalate complex cases as necessary.
  • Work rotating shifts between 08:00 and 19:00, Monday to Sunday.
  • Possibility to work remotely after 9 weeks based on performance.
  • Competitive salary and career development opportunities.

Requirements

  • Native or fluent Croatian and fluent English.
  • Strong communication and problem-solving skills.
  • Customer-oriented mindset with a positive attitude.
  • Ability to multitask in a fast-paced environment.
  • Basic computer skills and confidence using multiple systems.
  • Previous experience in customer support or travel is a plus.

Benefits

  • Competitive salary: €1,200 gross/month.
  • Paid training and full onboarding.
  • International and multicultural work environment.
  • Career development opportunities.
  • Relocation support may be provided.

jobsonboard.work

jobsonboard.work

Jobsonboard.work is a dynamic, people-first organization that specializes in providing exceptional customer support for leading global brands. With a focus on remote work, the company offers a flexible and supportive environment for multilingual professionals, particularly those fluent in German or Dutch. Employees are empowered to assist customers from the comfort of their homes, ensuring every interaction is handled with care and professionalism. Jobsonboard.work values continuous learning and development, providing comprehensive training and a multicultural team culture that fosters growth and collaboration.

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