Japanese & English Customer Support Agent - Gaming - Remote

Overview

The Japanese & English Customer Support Agent will serve as the essential link between clients and the gaming community, providing technical support and community management.

In Short

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly.
• Assist internal teams with project-related requests.
• Gather and deliver player feedback.
• Provide translations when required.
• Maintain accurate and detailed reports.
• Contribute to smoother support processes.
• Participate in training sessions.
• Master gameplay knowledge of products.
• Availability for full-time work, including weekends.

Requirements

• Native level Japanese proficiency, Business level English (B2).
• Excellent communication skills.
• Flexibility to adapt to player needs.
• Accountability and reliability.
• Proactivity in addressing player concerns.
• Basic troubleshooting skills.
• Knowledge of community platforms is a plus.

Benefits

• Equal opportunities workplace.
• Dynamic workspace.
• Continuous growth opportunities.
• Impactful work in the gaming industry.