Customer Support Agent - Gaming - Remote

Overview

As a Customer Support Agent for a global sneakers platform, you'll be responsible for ensuring customer satisfaction by addressing inquiries and providing feedback to improve processes.

In Short

• Respond promptly to customer inquiries via email, live chat, and social media.
• Efficiently address customer complaints.
• Collaborate with various departments to achieve customer satisfaction.
• Monitor multiple tasks for timely resolution of requests.
• Analyze customer feedback to improve service quality.
• Deliver exceptional customer experience.
• Assist in implementing training programs for other agents.
• Work rotating shifts, including weekends and public holidays.
• Strong organizational and problem-solving skills required.
• Motivation and excellent interpersonal skills are essential.

Requirements

• At least 1 year of experience in customer service or online retail.
• Good understanding of customer service expectations in the US.
• Effectiveness in prioritizing tasks according to operational needs.
• Capability to work independently with minimal supervision.

Benefits

• Equal opportunities workplace.
• Dynamic workspace with growth opportunities.
• Opportunity to make a meaningful impact.
• Fully online and remote recruitment process.
• Individual review of each application.