Remote Italian Customer Service Representative

Overview

We are looking for a highly motivated Italian-speaking Customer Service Representative to join an international logistics project. This is a fully remote, full-time role designed for candidates seeking long-term stability, professional growth, and a supportive multicultural environment.

In Short

• Provide customer support to Italian-speaking clients via phone, email, and chat.
• Assist customers with shipment tracking, delivery updates, delays, and service inquiries.
• Offer accurate information and handle cases in accordance with project procedures.
• Work collaboratively with internal teams to resolve complex issues when needed.
• Maintain clear, professional, and friendly communication during all interactions.
• Meet productivity, quality, and customer satisfaction targets.
• Native or fluent Italian and good English communication skills required.
• Ability to work independently in a remote environment.
• Strong problem-solving attitude and customer service mindset.
• Rotating 8-hour daily shifts from Monday to Friday.

Requirements

• Native or fluent Italian.
• Good English communication skills.
• Ability to work independently in a remote environment.
• Strong problem-solving attitude and customer service mindset.
• Ability to multitask and navigate digital tools confidently.
• Professional, reliable, and adaptable to process changes.

Benefits

• 1100 EUR gross monthly salary.
• Performance bonus up to 15% based on KPIs and targets.
• Salary increase to 1150 EUR gross after 36 months of employment.
• Relocation package for EU candidates, including two weeks of hotel accommodation, one-way flight ticket (within the EU), airport pick-up, and real estate agency fee covered.