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Remote Italian Speaking Customer Service Representative

Posted Yesterday
Customer Service
Full Time
Greece
1100 EUR - 1300 EUR/month

Overview

Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

In Short

  • Provide empathetic, accurate, and timely support to users.
  • Stay informed about products and community standards.
  • Make thoughtful decisions advocating for the community's best interests.
  • Investigate and resolve user issues, including account support requests.
  • Respond to inquiries with speed, quality, and empathy.
  • Identify scalable improvements in user support.
  • Analyze data to enhance user experience and improve workflows.
  • Enforce Terms of Use by monitoring abuse reports.
  • Spot trends and escalate complex issues to the global team.

Requirements

  • Exceptional interpersonal skills in Italian (C1-C2) and English (B2).
  • Proactive attitude with a focus on community welfare.
  • Attention to detail and results-driven mindset.
  • Ability to analyze data and identify trends.
  • Familiarity with products and community standards (training provided).

Benefits

  • Salary: 1100 EUR gross monthly x 14 per year.
  • Performance bonus: up to 200 EUR per month.
  • Flexible working conditions and vibrant workplace culture.
  • Continuous training and career development opportunities.
  • Relocation assistance for candidates outside of Greece.
Cross Border Talents logo

Cross Border Talents

Cross Border Talents is a multinational company specializing in professional and consumer imaging equipment and information systems. They provide exceptional customer support for a range of imaging products, including printers, photocopiers, and digital cameras, specifically catering to Norwegian-speaking customers. The company is committed to fostering a diverse and inclusive work environment, offering equal opportunities to all employees. With a focus on professional growth and development, Cross Border Talents provides comprehensive training, competitive salaries, and various benefits, including relocation support to Greece. They pride themselves on being a Great Place to Work, emphasizing community engagement and employee well-being.

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