Remote Portuguese-English Healthcare Customer Service Specialist

Overview

Join our dynamic global team as a Healthcare Customer Service Specialist, where your linguistic skills in Portuguese and English will be essential in supporting users and partners within the vital healthcare sector.

In Short

• Fully remote opportunity.
• Serve as the main point of contact for Portuguese-speaking customers.
• Handle inquiries via phone, email, and chat with professionalism.
• Diagnose and resolve service-related issues.
• Maintain records in the CRM system.
• Proactively identify trends in customer feedback.
• Collaborate with internal teams for complex issues.
• Fluency in Portuguese and English is mandatory.
• Experience in customer service, preferably in healthcare.
• Flexible work schedule required.

Requirements

• Native or near-native fluency in Portuguese.
• Strong professional proficiency in English.
• Experience in high-volume customer service roles.
• Technical proficiency with CRM software and MS Office.
• Exceptional empathy and problem-solving skills.
• Commitment to customer satisfaction.

Benefits

• Work from home flexibility.
• Opportunity to make a difference in healthcare.
• Part of a global team.