Italian B2B Customer Account Manager - Remote (Marketing Focus)

Overview

We are seeking three dedicated Italian-speaking B2B Customer Account Managers to join our remote team, supporting clients in the dynamic digital marketing services sector. This role offers the flexibility of a work-from-home arrangement and focuses on maintaining strong client retention and growth.

In Short

• Manage a portfolio of existing business clients.
• Cultivate strong, long-term relationships with B2B clients.
• Guide new clients through the successful adoption of digital marketing tools.
• Proactively review client usage data for service optimization.
• Act as a central escalation point for complex service issues.
• Identify and pursue opportunities for account growth.
• Ensure high client retention rates through demonstrated value.
• Work independently from a professional home office.
• Communicate effectively with clients and internal teams.
• Utilize digital advertising concepts and reporting tools.

Requirements

• Native or near-native proficiency in Italian and professional working proficiency in English.
• Minimum 2 years of experience in Account Management or B2B Client Services.
• Exceptional communication and presentation skills.
• Proven ability to manage a demanding client portfolio effectively.
• Understanding of digital advertising concepts and marketing automation platforms.

Benefits

• Remote work flexibility.
• Training provided remotely.
• Opportunity to work in a dynamic digital marketing environment.
• Supportive team culture.
• Potential for career growth in account management.