Remote Call Center Supervisor

Overview

The Supervisor is responsible for day-to-day leadership with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment.

In Short

• Participate in efforts to improve overall performance
• Supervise and manage overall contact center operations
• Workforce Management and schedule management
• Quality assurance
• Performance management
• Reinforce training and coaching contact center agents
• Direct customer support, when needed
• Engage with client and respond to Government requests
• Other duties, as assigned

Requirements

• HS diploma (or equivalent) is required
• 1-2 years of contact center experience
• 1-2 years of contact center supervisor experience
• Must be able to obtain and maintain government agency suitability requirements as a condition of employment
• A reliable, hard-wired internet connection is required

Benefits

• All your information will be kept confidential according to EEO guidelines.