Remote Call Center Supervisor

Overview

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment.

In Short

• Participate in efforts to improve overall performance
• Supervise and manage overall contact center operations
• Workforce Management and schedule management
• Quality assurance
• Performance management
• Reinforce training and coaching contact center agents
• Direct customer support, when needed
• Engage with client and respond to Government requests
• Other duties, as assigned

Requirements

• Excellent communication skills
• Supervisory experience
• Ability to work in a fast-paced environment
• Experience with contact center operations
• Strong leadership skills

Benefits

• Remote work flexibility
• Opportunity for career advancement
• Supportive team environment