Remote Medicaid Call Center Supervisor

Overview

The Remote Medicaid Call Center Supervisor at CVS Health is responsible for enhancing member and provider satisfaction while overseeing customer service operations.

In Short

• Supervise Customer Service employees.
• Increase member/provider satisfaction and retention.
• Develop and coach staff on customer service procedures.
• Monitor performance metrics and allocate resources effectively.
• Remove barriers to job performance.
• Attract and retain diverse talent.
• Act as a liaison between staff and management.
• Analyze data to improve service delivery.
• Ensure compliance with HR policies.
• Work full-time remotely from the Eastern Seaboard.

Requirements

• Demonstrated leadership abilities.
• Experience in inbound call center operations.
• 2 years leading customer service teams preferred.
• Experience in Medicaid and/or Medicare settings preferred.
• Bachelor's Degree or equivalent work experience.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and financial coaching.