Remote Medicaid Call Center Supervisor

Overview

The Remote Medicaid Call Center Supervisor is responsible for leading a team to enhance member and provider satisfaction in a telecommute environment, ensuring efficient service delivery and compliance with organizational standards.

In Short

• Supervise Customer Service employees in a remote setting.
• Enhance member/provider satisfaction and retention.
• Develop and evaluate staff performance.
• Monitor performance metrics and allocate resources effectively.
• Act as a liaison between staff and management.
• Analyze data to identify trends and improve services.
• Ensure compliance with HR policies and procedures.
• Attract and retain high-quality talent.
• Provide ongoing feedback and coaching to team members.
• Participate in incentive programs to motivate staff.

Requirements

• 4 years of experience in a member/call center environment.
• 2 years of experience leading a customer service team.
• Bachelor's Degree or equivalent work experience.
• Experience in a Medicaid and/or Medicare setting is preferred.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Access to financial coaching and counseling services.
• Various benefits tailored to employee needs.