Remote Medicaid Call Center Supervisor

Overview

As a Remote Medicaid Call Center Supervisor at CVS Health, you will oversee customer service operations, ensuring member and provider satisfaction while leading a team of customer-focused professionals.

In Short

• Responsible for member/provider satisfaction and retention.
• Supervise Customer Service employees and monitor performance metrics.
• Develop and coach staff on call handling and teamwork.
• Utilize incentive programs to recognize team successes.
• Conduct regular performance assessments and provide feedback.
• Ensure regulatory compliance and remove barriers to performance.
• Attract and retain diverse talent to meet business goals.
• Act as a liaison between staff and management.
• Analyze data to identify trends and improve services.
• Enforce HR policies and practices effectively.

Requirements

• Demonstrated leadership abilities.
• Experience with inbound call center operations.
• 2 years leading member/customer service team preferred.
• Experience in a Medicaid and/or Medicare setting preferred.
• Bachelor's Degree preferred.
• High School Diploma or equivalent required.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and retiree medical access.
• Confidential counseling and financial coaching.
• Dependent care resources and family leave.
• Comprehensive benefits for eligible employees.