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Customer Service Representative - Amazon E-commerce - Remote

Posted 19 hours ago
Customer Service
Full Time
Poland
$2,000 - $2,250/month

Overview

We are looking for a Customer Service Representative who is sharp, reliable, and experienced in Amazon customer support to ensure our customers feel heard and supported.

In Short

  • Full-time remote role with flexible scheduling
  • Must be available during U.S. business hours
  • Respond to customer inquiries within 24 hours
  • Handle refunds or replacements issues
  • Master Gorgias for customer support
  • Become a product expert to troubleshoot issues
  • Report product improvement ideas based on feedback
  • Manage email replies and follow-ups
  • Minimum of 4 hours on one weekend day required
  • Join a small, international team with big ambitions

Requirements

  • Experience in customer service, specifically Amazon support
  • Strong communication skills
  • Ability to work independently and in a team
  • Reliability and sharp problem-solving skills
  • Familiarity with Gorgias or similar customer support tools
  • Flexibility in scheduling

Benefits

  • Competitive salary with bonus scheme
  • Flexible working hours
  • Opportunity to work with a passionate team
  • Focus on personal and professional development
  • Remote work environment
JobRack logo

JobRack

JobRack is a fully-remote recruitment service dedicated to helping business owners worldwide hire quality remote team members from Eastern Europe and South Africa. Led by CEO Noel, the company prides itself on delivering a high-touch service to both clients and candidates, ensuring a supportive and collaborative team environment. With a focus on finding exceptional talent and providing comprehensive support throughout the hiring process, JobRack guarantees client satisfaction with a one-year guarantee on their placements. The company values clarity, speed, professionalism, and continuous improvement, making it an ideal workplace for those looking to grow and learn in a dynamic recruitment setting.

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