VP, Customer Growth - Remote

Overview

This executive role is focused on driving customer success and business expansion through a strategic, hands-on approach. You will lead the post-sale lifecycle, ensuring customers achieve maximum value from the platform while fostering long-term loyalty.

In Short

• Lead, scale, and mentor the Client Success and Account Management teams.
• Develop and implement strategies to improve renewal rates and conversion for upsell and cross-sell opportunities.
• Build and maintain strong relationships with strategic customers.
• Conduct team training focused on relationship-building and customer engagement.
• Collaborate with Sales, Product, and Technical Support teams.
• Conduct 1:1s with team members to monitor accounts and manage opportunities.
• Lead Quarterly Business Reviews (QBRs) with strategic accounts.
• Champion a customer-centric culture across the organization.
• Define, monitor, and report KPIs around customer health.
• Ensure seamless onboarding and ongoing support processes for all customers.

Requirements

• Proven experience in customer success or account management roles.
• Strong leadership and mentoring skills.
• Excellent relationship-building and communication abilities.
• Experience in developing strategies for customer retention and expansion.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical skills to monitor KPIs and customer health.
• Experience in a fast-growing, metrics-driven environment.
• Ability to handle complex issues and act as an escalation point.
• Strong organizational and time management skills.
• Passion for enhancing customer experience and satisfaction.

Benefits

• Competitive salary and performance bonuses.
• Flexible work environment.
• Opportunities for professional development and training.
• Health and wellness benefits.
• Collaborative and innovative company culture.