Customer Growth Manager - Remote

Overview

Join us in shaping the future of Legal Tech! At JUPUS, one of the fastest-growing Legal Tech companies in Europe, we revolutionize the work of lawyers through AI. You will ensure that our existing customers optimally utilize JUPUS, maximize existing potentials, and retain customers long-term!

In Short

• You will be the main point of contact for our existing customers, ensuring they integrate JUPUS into their daily work.
• You identify ways for our customers to use JUPUS more effectively and assist them in discovering additional features and custom solutions.
• You proactively work to prevent cancellations by advising our customers early and providing solutions for potential challenges.
• You conduct strategic discussions to maximize the individual value for each law firm.
• You analyze customer behavior and the health score to develop data-driven measures for retention and expansion.
• You collaborate closely with the product, sales, and support teams to incorporate customer feedback into the further development of JUPUS.
• You conduct targeted win-back conversations with previously canceled customers and actively work on their re-acquisition.

Requirements

• Excellent customer communication: You are empathetic, persuasive, and know how to build long-term relationships.
• Sales skills: You can demonstrate value, recognize upsell opportunities, and proactively implement them.
• Experience in customer growth, retention, and expansion: You have already worked for 1-2 years in a similar role and bring valuable experience.
• Strategic thinking: You understand customer needs, recognize patterns, and develop sustainable solutions for long-term usage.
• Initiative and ownership: You take action, independently seek solutions, and actively drive success.
• Data-driven work style: You use analyses and KPIs to make informed decisions for the customer strategy.
• Startup mentality: You love dynamics, have a hands-on mentality, and want to make a real impact!
• Fluent in German, good English is a plus.

Benefits

• Why JUPUS? We offer numerous opportunities for development and the chance to rethink one of the oldest industries in the world!
• Dynamic startup culture: Work in a motivated and collegial team where everyone supports each other!
• Flexibility: Home office and flexible working hours are part of our culture!
• Modern equipment: A current MacBook awaits you.
• Stay fit: We cover your Urban Sports Club membership!
• Sounds like you? We look forward to your application!