Technical Service Manager - Remote

Overview

This position is for a Technical Service Manager who will deliver exceptional technical support and drive equipment performance across diverse customer needs while working remotely.

In Short

• Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution.
• Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support.
• Travel as needed to support field installations, service interventions, and customer visits.
• Collaborate with commercial and service teams to improve equipment reliability and reduce warranty costs.
• Analyze warranty data and report actionable insights on a regular basis.
• Provide technical support and training to service companies.
• Monitor and approve warranty claims in the warranty administration system.
• Create technical documentation and training materials as required.

Requirements

• Minimum 5 years technical service-related experience, preferably in Account Management or Foodservice Equipment.
• Experience developing technical documentation including training presentations and operations manuals.
• Strong troubleshooting skills with the ability to define problems and resolve issues.
• Analytical skills with attention to detail and ability to organize data effectively.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to multi-task and thrive in a fast-paced environment.
• Fluent in English, proactive, and effective in customer-facing situations.
• Strong technical knowledge and customer relation experience.

Benefits

• Flexible remote work environment.
• Opportunities for professional development and continuous learning.
• Collaborative and inclusive company culture.
• Competitive salary and benefits package.
• Support for work-life balance.