Remote IT Ticketing Manager

Overview

This position is crucial in enhancing employee productivity and efficiency across various departments. The IT Ticketing Manager will manage the internal ticketing platforms, optimize workflows, and ensure seamless communication between IT and other teams.

In Short

• Serve as the primary business owner and administrator for the internal ticketing ecosystem.
• Maintain a backlog of feature requests and prioritize enhancements.
• Build and maintain complex automated workflows, triggers, and business rules.
• Utilize APIs and middleware to connect the ticketing system with other enterprise tools.
• Act as Level 2/3 support for platform issues.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5 years of ServiceNow administration experience.
• Experience in building complex automated workflows.
• Experience configuring and maintaining custom dashboards and reports.

Benefits

• Competitive salary range between $136,000 - $198,000 + bonus + cash award + benefits.
• Flexible remote work environment.
• Opportunities for professional growth and development.
• Inclusive and diverse workplace culture.
• Access to a network of innovative colleagues.