Sr Client Operations Specialist - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Operations Manager - REMOTE. In this pivotal role, you'll lead assigned teams to deliver high-quality operational support, ensuring that our clients receive exceptional service. By overseeing workflows and monitoring KPIs, you'll play a crucial role in enhancing the efficiency of our operations. You'll also focus on team training and development while driving continuous improvement initiatives that align with our strategic objectives. Join us in making an impact in our operations while working remotely.

In Short

• Manage and oversee the development and performance of the Client Operations administrative team.
• Champion firm initiatives and process improvements for consistency and efficiency.
• Partner closely with leadership to understand business needs and client expectations.
• Proactively communicate best practices and administer policies and procedures.
• Participate in onboarding and training of new personnel.
• Collaborate with other departments to secure resources for projects.
• Analyze activities and operating costs with operations and finance teams.
• Develop and execute plans, budgets, and timelines in collaboration with leadership.

Requirements

• Bachelor’s degree or equivalent experience required.
• Minimum of 5 years of relevant experience in a complex organization.
• Experience in public accounting or professional services preferred.
• Strong understanding of business operations and stakeholder engagement.
• Proven leadership and interpersonal skills to build trust and influence stakeholders.
• Strong analytical and problem-solving skills with data-driven decision making.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Competency in Microsoft Office Suite for data analysis and presentation.
• Ability to travel up to 10% as needed.

Benefits

• Flexible remote working options.
• Opportunities for professional development and growth.
• Collaborative work environment.
• Performance bonuses and incentives.
• Health and wellness benefits.
• Supportive company culture focused on inclusivity.
• Work-life balance initiatives.
• Access to training and resources to enhance skillsets.