Service Reliability Engineer - Remote

Overview

The Service Reliability Engineer will ensure the stability, performance, and scalability of the company’s systems and services while serving as the highest level of technical escalation within the support team.

In Short

• Ensure system stability and performance.
• Serve as a technical escalation point for complex issues.
• Collaborate with product, tech, and data teams.
• Provide technical support through various channels.
• Troubleshoot cloud infrastructure and database issues.
• Update internal systems and knowledge bases.
• Develop and deploy code fixes.
• Maintain service reliability standards.
• Drive innovation across the organization.

Requirements

• Experience in service reliability engineering or a similar role.
• Strong troubleshooting skills in cloud environments.
• Familiarity with support tools like Zendesk and JIRA.
• Ability to work collaboratively with cross-functional teams.
• Proficient in coding and deploying fixes.
• Excellent communication skills.
• Strong analytical and problem-solving abilities.
• Commitment to high standards of service reliability.

Benefits

• Opportunity to work with advanced technologies.
• Collaborative work environment.
• Professional development opportunities.
• Flexible working hours.
• Competitive salary and benefits package.