Senior Solutions Engineer - Remote

Overview

This position is posted by Jobgether on behalf of Posit PBC. We are currently looking for a Senior Solutions Engineer in the United States.

This role places you at the forefront of technical partnership, working closely with customers’ IT and system administration teams to maximize the value and impact of professional data science products. You will serve as a trusted advisor, helping clients configure, deploy, and optimize solutions while navigating complex enterprise environments. Your expertise will influence product development and support strategic growth, blending hands-on technical skills with strong communication to solve real-world challenges. This position suits someone passionate about open-source technologies and driven to help organizations achieve scalable success.

In Short

• Partner with customer technical teams to assess infrastructure and provide expert guidance on product architecture and deployment.
• Lead technical success planning for key accounts, ensuring product adoption aligns with customer goals and infrastructure capabilities.
• Translate customer needs into actionable insights for Sales, Product, and Support teams, fostering cross-functional collaboration.
• Identify and escalate technical risks or challenges early to support proactive problem-solving and customer satisfaction.
• Continuously improve team processes to enhance productivity, focus, and work-life balance.
• Influence product direction by providing customer-driven feedback to product management and engineering teams.
• Facilitate technical discussions on complex enterprise IT environments, including Linux system administration and container orchestration.

Requirements

• Strong technical background in data science products.
• Experience with open-source technologies.
• Ability to communicate effectively with technical teams.
• Experience in Linux system administration.
• Knowledge of container orchestration.
• Proven track record in customer success roles.
• Strong problem-solving skills.

Benefits

• Opportunity to work with innovative technologies.
• Collaborative work environment.
• Impact on product development.
• Flexible work-life balance.
• Professional growth opportunities.