Senior Manager of Business Intelligence and Reporting - Remote

Overview

The Senior Manager of Business Intelligence and Reporting will lead the design and execution of reporting for client operations, providing strategic insights to improve operational performance and customer experience.

In Short

• Lead a small team of analysts in delivering high-quality reporting and analysis.
• Develop frameworks to track customer support trends and operational performance.
• Deliver executive-ready analyses to inform business strategy.
• Partner with leadership across various departments to drive initiatives.
• Ensure accuracy and accessibility of operational reporting.
• Monitor trends in customer experience metrics and KPIs.
• Mentor and develop team members.
• Utilize advanced analytical tools and techniques.
• Manage cross-functional stakeholders effectively.
• Communicate insights to senior leadership clearly.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 8+ years in business intelligence or analytics.
• 2+ years of people management experience.
• Strong knowledge of customer experience analytics.
• Proficient in SQL, Excel, and BI platforms.
• Project management skills required.
• Attention to detail and analytical rigor.
• Preferred experience in hospitality or tech-enabled services.

Benefits

• Competitive salary with potential equity or variable pay.
• Comprehensive health benefits.
• Flexible work environment with remote options.
• Generous paid time off policies.
• Professional development opportunities.
• Support for home office setup.
• Wellness initiatives and resources.