Product Analyst - Online Banking - Remote

Overview

The Product Analyst for Online Banking will provide technical support for online banking products, ensuring customer satisfaction through issue resolution and product enhancement.

In Short

• Provide technical support for online banking products.
• Ensure customer satisfaction by resolving issues.
• Enhance product functionality and improve user experience.
• Work closely with engineering and product teams.
• Troubleshoot and document solutions for complex challenges.
• Advocate for customer needs and suggest product improvements.
• Create and maintain documentation like FAQs and troubleshooting guides.
• Continuously assess and improve support processes.

Requirements

• Experience in technical support or product analysis.
• Strong understanding of online banking systems.
• Excellent troubleshooting skills.
• Ability to work collaboratively with engineering teams.
• Strong documentation and communication skills.
• Experience in customer advocacy and process improvement.

Benefits

• Fully remote work environment.
• Opportunities for professional growth.
• Collaborative team culture.
• Access to training and development resources.