Operations Manager - Remote

Overview

The Operations Manager role focuses on overseeing global customer engagement operations within a dynamic, fast-growing organization, aiming to deliver exceptional customer experiences and drive financial performance.

In Short

• Lead the design and implementation of a global customer operations model.
• Define and execute voice collections strategies.
• Manage a global team of Customer Engagement Managers and Representatives.
• Establish KPIs, dashboards, and incentive programs.
• Analyze customer behavior and collections trends.
• Align operational initiatives with customer experience goals.
• Foster a strong team culture focused on collaboration.

Requirements

• Experience in customer engagement operations.
• Proven leadership skills.
• Strong analytical skills.
• Ability to manage metrics-driven environments.
• Excellent communication skills.
• Experience with KPI establishment and management.

Benefits

• Opportunity to lead transformation at scale.
• Work in a remote-first, tech-forward environment.
• Collaborative team culture.