Remote Otter LogoRemoteOtter

Mobile Operations Manager - Remote

Posted 5 hours ago
Project Management
Full Time
USA

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Mobile Operations Manager - REMOTE. In this pivotal role, you will take on comprehensive operational accountability for mobile services, driving efficiency and customer satisfaction. You will be at the heart of mobile operations, ensuring seamless activation, provisioning, and support across various functions. Your leadership will directly contribute to scaling operations beyond initial phases while collaborating closely with teams in product development, engineering, and sales. With a focus on data-driven performance and sustainable solutions, you will enhance the customer experience and redefine operational success. Join us as we shape a future of reliable and user-friendly mobile services.

In Short

  • Own end-to-end mobile operations, ensuring smooth activation, provisioning, billing, and customer support.
  • Lead frontline readiness with clear training and documentation for consistent execution.
  • Align operational execution with the broader business strategy across various departments.
  • Define, monitor, and act on mobile operational KPIs for performance improvement.
  • Anticipate and manage risks related to scaling operations while driving sustainable solutions.
  • Act as an escalation owner for high-impact customer or system issues.

Requirements

  • 7+ years of experience in customer operations, service delivery, or operational support.
  • Direct ownership of complex operational workflows including billing, activation, and customer lifecycle management.
  • Proven experience in large-scale product launches or platform migrations.
  • Strong cross-functional leadership, effective in collaborating with various teams and external vendors.
  • Ability to leverage data and KPIs for root-cause analysis and operational improvements.
  • Experience in handling high-impact operational or customer issues.

Benefits

  • Medical, dental, and vision coverage starting day one.
  • Life insurance for associates and eligible dependents.
  • Paid time off including vacation, holidays, and personal/sick time.
  • 401(k) with 100% company match starting day one.
  • Tuition reimbursement program.
  • Annual community support initiatives.
  • Recognition and awards programs for associates.
  • Career advancement opportunities in a collaborative environment.
Jobgether logo

Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

Share This Job!

Save This Job!

Similar Jobs:

Jobgether logo

Operations Manager - Remote

Jobgether

1 week ago

We are seeking a Remote Operations Manager to enhance our partner’s operational efficiency across European markets.

Sweden
Full-time
Project Management
65000 - 75000 EUR/year
Nutrafol logo

Operations Manager - Remote

Nutrafol

1 week ago

Nutrafol is seeking an Operations Manager to oversee operations and project management in a fully remote role.

USA
Full-time
Project Management
$90,000 - $110,000 USD/year
Pearl logo

Operations Manager - Remote

Pearl

2 weeks ago

The Operations Manager will oversee and optimize business operations, ensuring efficiency and scalability while leading teams in a remote environment.

Colombia
Full-time
All others
Remote100K logo

Operations Manager - Remote

Remote100K

8 weeks ago

Seeking a hands-on Operations Manager to oversee daily operations and improve workflows at Remote100K.

USA
Full-time
Project Management
Wellpartner logo

Operations Manager - Remote

Wellpartner

8 weeks ago

The Operations Manager oversees store management, ensuring excellent customer service and effective team leadership.

USA
Full-time
All others
$19.00 - $29.00/hour