IT Support - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Support in United States.

This role provides essential technical support to ensure the smooth operation of IT systems across a dynamic organization. The IT Support professional will serve as the first point of contact for hardware, software, and network issues, assisting a wide range of end-users to maintain productivity and system reliability. You will troubleshoot problems, implement solutions, and collaborate with the broader IT team to optimize workflows. The position emphasizes customer-focused service, attention to detail, and the ability to work in a fast-paced, technology-driven environment. This is an excellent opportunity to develop technical expertise, contribute to continuous IT improvements, and support a team that directly impacts operational efficiency. Ideal candidates thrive on solving complex technical challenges while providing exceptional user support.

In Short

• Provide first-line technical support for hardware, software, networking, and IT-related issues.
• Diagnose and resolve technical problems efficiently, escalating complex issues as needed.
• Assist users with account management, system access, and software applications.
• Maintain accurate documentation of support requests, incidents, and resolutions.
• Conduct training or provide guidance to end-users on new systems, updates, and best practices.
• Collaborate with IT team members to implement system updates, patches, and technical improvements.
• Participate in routine maintenance and assist in deploying new hardware and software solutions.
• Ensure compliance with data security and privacy policies in all support activities.

Requirements

• Strong problem-solving skills and attention to detail.
• Experience in technical support or a related field.
• Knowledge of hardware, software, and networking concepts.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.

Benefits

• Opportunity to develop technical expertise.
• Collaborative team environment.
• Impact on operational efficiency.
• Continuous IT improvements.