IT Support Desk Manager - Remote

Overview

This position is for an IT Support Desk Manager who will lead the technology support operations for a dynamic organization, ensuring seamless IT service delivery and an exceptional user experience.

In Short

• Lead and manage a team of technical support staff.
• Oversee branch technology and software deployment.
• Drive process improvements across departments.
• Collaborate cross-functionally to enhance operational efficiency.
• Manage change management processes.
• Support technology budgeting and strategic planning.
• Stay informed on industry advancements.
• Foster team growth and professional development.
• Ensure adherence to IT policies.
• Provide exceptional user experience.

Requirements

• Bachelor’s Degree in IT or related field with 6+ years of experience.
• Proven experience managing technical support teams.
• Strong project management and problem-solving skills.
• Knowledge of IT infrastructure and service desk operations.
• Ability to prioritize tasks and work under pressure.
• Valid driver’s license required.
• Strong communication skills.

Benefits

• Competitive annual salary ($82,212–$123,323).
• Paid holidays and PTO.
• 401(k) plan with employer match.
• Medical, dental, vision, and life insurance.
• Short-term disability and maternity leave coverage.
• Tuition reimbursement program.
• Flexible “Dress for your day” policy.
• Career growth opportunities in a supportive culture.
• Hybrid or remote work eligibility after probation.