IT Help Desk Agent - Remote

Overview

This position involves providing critical first-line support for end-users, resolving technical issues efficiently, and ensuring seamless technology experiences.

In Short

• Serve as the primary point of contact for IT-related inquiries.
• Diagnose, troubleshoot, and resolve software, hardware, and mobile device issues.
• Escalate complex issues according to established procedures.
• Accurately document call transactions and support activities.
• Assist with last-minute coverage needs and provide backup support.
• Stay current with system updates and team procedures.
• Maintain high levels of customer satisfaction.

Requirements

• 1–2 years of experience in IT support or help desk environments preferred.
• Associate degree or equivalent practical experience desired.
• Strong verbal and written communication skills.
• Familiarity with IT service principles (ITIL training is a plus).
• Experience supporting software applications and mobile devices.
• Ability to troubleshoot remotely.
• Strong interpersonal skills and proactive problem-solving abilities.
• Comfortable managing multiple inquiries in a fast-paced environment.
• Preferred: knowledge of medical/clinical terminology.

Benefits

• Competitive compensation based on experience.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off and holiday leave.
• Flexible work environment with opportunities for remote support.
• Professional development and training opportunities.
• Supportive team culture emphasizing collaboration and growth.