Field Service Engineer - CELESTIQ Technical Service - Remote

Overview

This position involves providing expert technical support for advanced automotive vehicles as a Field Service Engineer for CELESTIQ Technical Service and Executive Case Resolution.

In Short

• Provide remote support via phone, Teams, or HoloLens to diagnose CELESTIQ vehicle issues.
• Coordinate on-site technical assistance for complex repairs or escalated cases.
• Generate Field Product Reports to identify root causes of quality concerns.
• Deliver third-level, on-site support for technical issues escalated through established channels.
• Review Technical Service Bulletins to advise dealer service personnel.
• Take ownership of dealer concerns and resolve issues efficiently.
• Support wholesale operations by building relationships with management and engineering teams.
• Provide warranty waste reduction suggestions and technical feedback.

Requirements

• Deep automotive knowledge.
• Hands-on diagnostic experience.
• Excellent communication skills.
• Ability to work in a dynamic, highly technical environment.

Benefits

• Opportunity to impact dealer operations.
• Enhance product quality.
• Work in a collaborative team environment.