Facility Coordinator - Remote

Overview

This position is posted by Jobgether on behalf of ServiceChannel. We are currently looking for a Facility Coordinator in United States.

This fully remote role is ideal for someone with a strong background in facilities support and customer service. As a Facility Coordinator, you'll serve as the frontline contact for clients and service providers, managing work orders, scheduled maintenance, and platform support. You’ll operate in a dynamic, fast-paced environment, helping ensure operational excellence while collaborating across teams. Your attention to detail and ability to guide customers through systems and processes will play a key role in maintaining service quality and customer satisfaction.

In Short

• Respond promptly to customer and provider inquiries via Zendesk, email, and phone.
• Offer onboarding guidance and technical support on platform usage.
• Report system issues to the development team and ensure communication loops are closed.
• Coordinate service requests with facility managers, ensuring maintenance compliance.
• Review work order requests for cost-saving opportunities based on warranties or lease agreements.
• Assist in customer-facing special projects and emergency work order monitoring.
• Track performance using internal tools and reporting systems.
• Conduct quarterly business review presentations and biweekly client operations meetings.
• Collaborate with internal teams to support key initiatives and maintain seamless workflows.

Requirements

• Strong background in facilities support and customer service.
• Experience with Zendesk and other customer support tools.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Technical aptitude for onboarding and supporting platform usage.

Benefits

• Fully remote work environment.
• Collaborative team culture.
• Opportunities for professional development.
• Flexible working hours.