Director of Customer Advocacy - Remote

Overview

The Director of Customer Advocacy will lead initiatives to transform successful customers into influential voices, supporting pipeline growth and brand credibility across the EMEA region.

In Short

• Design and scale customer advocacy programs across EMEA.
• Build partnerships with sales, marketing, and customer success teams.
• Establish advocacy KPIs and track performance.
• Develop executive-level relationships with key customers.
• Manage the full advocacy lifecycle from identification to engagement.
• Prioritize advocacy requests tied to strategic initiatives.
• Evolve advocacy programs based on performance data.

Requirements

• Extensive experience in customer advocacy or marketing in enterprise technology or SaaS.
• Ability to influence cross-functional organizations.
• Proven leadership experience at the director level.
• Strong understanding of customer storytelling impact.
• Excellent communication and relationship-building skills.
• Experience working in a fully remote environment.
• Ability to measure the impact of advocacy initiatives.

Benefits

• Flexible paid time off and remote-first working model.
• Equity compensation and stock purchase opportunities.
• Comprehensive health and wellbeing benefits.
• Growth and development fund for continuous learning.
• Parental leave and family support programs.
• Home office setup and remote work allowances.
• Access to employee resource groups and an inclusive culture.