Digital Support Specialist - Remote

Overview

This position offers an exciting opportunity to provide high-quality support for digital banking clients in a fast-paced, remote-first environment.

In Short

• Respond promptly to inbound calls and messages from clients.
• Manage communications related to new account onboarding.
• Resolve customer issues efficiently.
• Use software tools to investigate and close client inquiries.
• Participate in testing new systems and enhancements.
• Monitor applications for compliance with procedures.
• Execute transactions within established policies.
• Engage in ongoing professional development.
• Contribute to process improvements.
• Perform additional related duties as assigned.

Requirements

• Strong commitment to exceptional service.
• Ability to work in a collaborative team environment.
• Flexibility to support a 24/7/365 contact center.
• Excellent communication skills.
• Technical aptitude for troubleshooting.
• Experience in customer service or support roles.
• Willingness to learn and adapt.
• Detail-oriented with strong organizational skills.

Benefits

• Opportunity for professional growth.
• Collaborative work environment.
• Flexibility in work hours.
• Supportive team culture.