Customer Success Manager - Remote

Overview

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager in the United States.

In this role, you will be the primary point of contact for a portfolio of customers, helping them optimize their use of a software platform to drive business results. You’ll build and maintain strong, long-term relationships while proactively identifying opportunities for value delivery and engagement. As a strategic partner, you will provide product training, support issue resolution, and guide customers toward achieving their desired outcomes. This is a fast-paced, customer-centric position ideal for someone who enjoys solving problems, driving retention, and delivering meaningful customer experiences.

In Short

• Serve as the preferred Customer Success Manager for a designated list of accounts
• Build and maintain strong, senior-level relationships with customers
• Guide customers to maximize platform value and ROI through strategic use
• Lead proactive outreach to understand client goals and roadblocks
• Use data analytics to track customer engagement and drive targeted outreach
• Identify churn risks and engage customers to improve retention outcomes
• Collaborate with internal teams to resolve customer issues promptly
• Deliver product training, workshops, and other onboarding support
• Monitor account health and support contract renewal and upsell efforts
• Gather customer feedback to inform product development

Requirements

• Proven experience in customer success or account management
• Strong communication and interpersonal skills
• Ability to analyze data and derive actionable insights
• Experience with software platforms and customer engagement strategies
• Proven track record of driving retention and customer satisfaction
• Ability to work collaboratively with cross-functional teams
• Strong problem-solving skills and customer-oriented mindset
• Experience in conducting product training and workshops
• Ability to manage multiple accounts and priorities effectively
• Familiarity with CRM tools and customer success metrics

Benefits

• Competitive salary and performance-based bonuses
• Flexible working hours and remote work options
• Opportunities for professional development and growth
• Health and wellness benefits
• Collaborative and supportive team environment
• Access to cutting-edge technology and tools
• Employee recognition programs
• Work-life balance initiatives
• Inclusive company culture
• Paid time off and holidays