Customer Success Manager - Remote

Overview

The Customer Success Manager will play a pivotal role in driving customer satisfaction and ensuring successful product implementations across a wide portfolio of Mid-Market and SMB clients.

In Short

• Lead onboarding initiatives to ensure clients are set up for success from day one.
• Maintain strong relationships with key client stakeholders, addressing any concerns and ensuring continued engagement.
• Partner with Sales and Product teams to identify opportunities for account growth and ensure client satisfaction.
• Provide insights and strategic advice to clients to help them align their objectives with the company's solutions.
• Monitor client progress and adapt strategies as needed to ensure they achieve their desired outcomes.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to analyze client needs and provide tailored solutions.
• Experience working with Mid-Market and SMB clients.
• Familiarity with CRM tools and customer success software.

Benefits

• Work remotely from the UK.
• Opportunity to work with a diverse portfolio of clients.
• Professional development and growth opportunities.
• Collaborative team environment.
• Competitive salary and benefits package.