Customer Care Analyst - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Analyst. In this role, you will have the opportunity to provide exceptional customer service while gaining a deep understanding of products and processes. You'll be instrumental in problem-solving and communicating effectively across various channels. This position requires dedication to professional development and adaptability to varied customer needs. As a key player in enhancing customer satisfaction, you'll contribute to the company's reputation and success.

In Short

• Provide quality customer service experience to consumers and customers
• Maintain effective customer service for internal and external customers by utilizing excellent knowledge of products and programs
• Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.)
• Problem solve in a professional and effective manner
• Oversee new associates and provide daily insights on their progress
• Analyze engagement levels on brand pages and provide feedback to marketing
• Develop and implement social listening plans
• Moderate user-generated content following the moderation policy

Requirements

• 2 years’ experience in customer service
• 2 years’ experience in an office environment
• 1 year experience with Microsoft Office Suite
• High School Diploma/GED
• Must be fluent in English
• Must have a working device for the 2-Factor Authentication process
• Availability for training and required shifts without time off
• Flexibility to meet changing shift requirements based on client needs

Benefits

• Opportunity for professional growth and development
• Flexible remote working options
• Collaborative and supportive team environment
• Engagement in diverse and innovative projects
• Access to ongoing training and resources