Clinical Documentation Specialist (Bilingual English/Spanish) - Remote

Overview

This is a mission-driven opportunity for a bilingual professional to make a meaningful impact by supporting individuals with communication challenges.

In Short

• Guide and support Speech Language Pathologists (SLPs) through the documentation process using a proprietary portal.
• Collect and audit client paperwork, authorization forms, medical records, and prescriptions to ensure completeness and compliance with medical necessity guidelines.
• Build rapport with clients, caregivers, SLPs, and prescribers to facilitate timely and accurate document submission.
• Maintain and update client records within the CRM system (HubSpot), ensuring accuracy and alignment with internal processes.
• Communicate coverage eligibility for durable medical equipment in a clear, customer-focused manner.
• Use internal tools like Adobe and other platforms to organize and file documentation efficiently.
• Contribute to cross-team coordination by documenting activities and supporting seamless handoffs.
• Support special projects and assist in other duties as assigned.

Requirements

• Bilingual in English and Spanish.
• Detail-oriented and empathetic communicator.
• Organized and tech-savvy.
• Experience in healthcare or clinical documentation preferred.
• Ability to thrive in a collaborative, fast-paced environment.

Benefits

• Opportunity to make a meaningful impact.
• Supportive team environment.
• Remote work flexibility.