Client Success Analyst (SaaS/Healthcare IT/EHR) - Remote

Overview

This position is posted by Jobgether on behalf of Raintree Systems. We are currently looking for a Client Success Analyst (SaaS/Healthcare IT/EHR) in Alabama, Arizona, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, or Texas.

As a Client Success Analyst, you will play a pivotal role in ensuring clients achieve their business outcomes by delivering proactive support and data-driven insights. This role involves building strong relationships, anticipating client needs, and optimizing retention through renewal strategies. You will serve as a trusted advisor, collaborating with cross-functional teams to resolve issues, improve workflows, and drive long-term satisfaction. This position offers the opportunity to combine analytical expertise with client advocacy, helping organizations maximize the value of innovative healthcare IT solutions.

In Short

• Build and maintain trusted relationships with clients by listening actively and delivering outstanding service.
• Analyze client data to identify trends, forecast needs, and spot potential risks or opportunities.
• Conduct regular check-ins with clients to evaluate satisfaction and recommend improvements.
• Support renewal strategies by negotiating terms, tracking contracts, and driving timely completion of paperwork.
• Collaborate with internal teams including sales, support, and product development to ensure seamless client experiences.
• Advocate for client needs, prioritize concerns, and escalate issues where necessary for resolution.
• Assist with strategic client initiatives and provide operational oversight for critical matters.

Requirements

• Strong analytical skills and experience in data analysis.
• Excellent communication and interpersonal skills.
• Proven ability to build and maintain client relationships.
• Experience in the SaaS or healthcare IT industry is preferred.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills and a proactive mindset.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Professional development and growth opportunities.
• Competitive salary and benefits package.