Client Success Director - Healthcare - Remote

Overview

The Client Success Director (CSD) at Flywire is responsible for creating an exceptional client experience while driving the growth strategy and managing relationships with key clients in the healthcare sector.

In Short

• Lead the client success strategy for healthcare clients.
• Manage relationships with high-value clients and business partners.
• Drive adoption of Flywire solutions in the healthcare sector.
• Identify upsell opportunities and enhance client value.
• Collaborate with internal teams to resolve customer escalations.
• Define and track success metrics for client accounts.
• Participate in client onboarding and implementation processes.
• Conduct regular business reviews with clients.
• Utilize Salesforce for account management and strategy execution.
• Engage in continuous learning and development within the fintech space.

Requirements

• Bachelor’s Degree in Business, Finance, or Communications.
• 8+ years of client-facing experience in healthcare or fintech.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage projects effectively.
• Experience with large enterprise accounts.
• Strong analytical and problem-solving skills.
• Ability to travel up to 30% of the time.
• Experience with Salesforce and data analysis tools.
• Ability to create and maintain relationships across all organizational levels.

Benefits

• Competitive compensation with Restricted Stock Units.
• Employee Stock Purchase Plan (ESPP).
• Global Induction Program for new hires.
• Dynamic global team with virtual collaboration.
• Wellbeing programs and wellness classes.
• Competitive time off including volunteer days.
• Talent and development programs for career growth.