Client Success Director - Digital Healthcare - Remote

Overview

As the Client Success Director for a leading digital health client of TELUS Digital, you will co-deliver bold digital health strategies with executive stakeholders and turn them into market-ready products, positioning TELUS Digital as the go-to partner across the health ecosystem.

In Short

• Lead client success strategies in digital healthcare.
• Collaborate with executive stakeholders.
• Develop and manage strong client relationships.
• Drive organizational changes and business transformation.
• Identify new market opportunities.
• Manage high-performing teams.
• Implement agile methodologies.
• Oversee revenue tracking and delivery.
• Provide career coaching and guidance.
• Ensure compliance and quality in service delivery.

Requirements

• 5+ years in strategy and team leadership.
• Expertise in digital transformation and healthcare software.
• Strong communication and stakeholder management skills.
• Experience with agile and scaled-agile methods.
• Understanding of customer experience and service design.
• Bachelor’s degree required; MBA preferred.
• Ability to steer organizational change.
• Proven track record in client relationship management.
• Deep knowledge of emerging technologies.
• Strong analytical and strategic thinking skills.

Benefits

• Healthcare benefits - Medical, Vision, Dental.
• 401K matching.
• Employee Share Purchase Plan.
• Competitive PTO Policy.
• Employee Assistance Program (EAP).
• Life & Disability Insurance.
• Annual performance bonus eligibility.
• Opportunities for growth and development.
• Diverse and inclusive workplace culture.
• Regular compensation audits for pay equity.