CCaaS Solutions Architect - Remote

Overview

This position offers an exciting opportunity to architect and deliver advanced Contact Center as a Service (CCaaS) solutions, primarily leveraging Amazon Connect and related AI services.

In Short

• Collaborate directly with customers to understand business requirements.
• Deliver compelling demos and presentations showcasing CCaaS capabilities.
• Lead discovery sessions for contact center transformation projects.
• Develop proposals and communicate value propositions effectively.
• Act as a trusted advisor, owning the technical relationship with customers.
• Share technical content and best practices for internal and external use.
• Coordinate with sales and technical teams for solution delivery.
• Provide feedback to enhance the CCaaS solutions portfolio.

Requirements

• Technical expertise in CCaaS and related technologies.
• Strong communication and presentation skills.
• Experience in customer-facing roles.
• Ability to solve complex problems.
• Experience with proposal development and RFP responses.

Benefits

• Opportunity to influence enterprise-level deployments.
• Work with cutting-edge technologies in AI and cloud services.
• Collaborative work environment with sales and technical teams.