Remote Otter LogoRemoteOtter

Business Operations Integration Manager - Remote

Posted 9 hours ago
Project Management
Full Time
USA

Overview

This position is pivotal for enhancing our operational workflows and ensuring seamless client experiences from inquiry to clinician utilization. You will manage a team, track key metrics, and implement processes to drive efficiency.

In Short

  • Run weekly cadence: KPI scorecard, accountability meeting, action tracking
  • Improve intake/scheduling workflows; create/enforce SOPs + QA
  • Track demand vs capacity and drive utilization
  • Lead projects end-to-end (scope → delivery)
  • Manage a lean admin model: 4 offshore (PH) + ≤2 onshore via workflows and metrics
  • Coordinate operational handoffs with billing/RCM support to reduce preventable issues

Requirements

  • 5–10 years operations experience (healthcare/services preferred)
  • Proven KPI/scorecard ownership + follow-through
  • Remote/offshore team management using SOPs, QA, and metrics
  • Strong project execution; calm, direct communicator

Benefits

  • Flexible remote working arrangement
  • Opportunity to impact operational processes
  • Work with a dynamic and supportive team
  • Access to professional development and training
  • Work-life balance and vacation policies
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Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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