Business Operations Integration Manager - Remote

Overview

This position is pivotal for enhancing our operational workflows and ensuring seamless client experiences from inquiry to clinician utilization. You will manage a team, track key metrics, and implement processes to drive efficiency.

In Short

• Run weekly cadence: KPI scorecard, accountability meeting, action tracking
• Improve intake/scheduling workflows; create/enforce SOPs + QA
• Track demand vs capacity and drive utilization
• Lead projects end-to-end (scope → delivery)
• Manage a lean admin model: 4 offshore (PH) + ≤2 onshore via workflows and metrics
• Coordinate operational handoffs with billing/RCM support to reduce preventable issues

Requirements

• 5–10 years operations experience (healthcare/services preferred)
• Proven KPI/scorecard ownership + follow-through
• Remote/offshore team management using SOPs, QA, and metrics
• Strong project execution; calm, direct communicator

Benefits

• Flexible remote working arrangement
• Opportunity to impact operational processes
• Work with a dynamic and supportive team
• Access to professional development and training
• Work-life balance and vacation policies