Business Applications Analyst, CRM - Remote

Overview

An exciting opportunity for a detail-oriented, technically skilled professional to support and optimize CRM and RentCafé systems across multiple portfolios, focusing on improving operational efficiency and enhancing the resident and customer experience.

In Short

• Develop and maintain strong relationships with internal teams and external stakeholders.
• Provide expertise in designing and standardizing resident and customer journeys.
• Support the implementation of CRM and RentCafé modules.
• Develop and deliver comprehensive training programs.
• Monitor project plans and timelines for successful execution.
• Conduct quality assurance and troubleshoot system issues.
• Manage budgets and business cases for cost-effective delivery.
• Prepare detailed status communications for leadership.

Requirements

• Detail-oriented with strong technical skills.
• Experience in CRM systems, preferably Yardi CRM.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience in training and development.
• Knowledge of project management principles.

Benefits

• Opportunity to work with cross-functional teams.
• Professional development through training programs.
• Collaborative work environment.
• Potential for career advancement.